Our regular support hours are Monday through Friday, 9 am to 5 pm IST.
For Returns, Refunds, and Exchange:
Please email us at: sales@eatre.in or Contact Us at +91 7499940856
After placing the order, the customer can cancel the order within 24 hours by emailing us at sales@eatre.in or calling us at +91 7499940856.
If payment has already been made, the refund will be processed via the Original Payment Method within 2-3 working days.
Overview
Our refund and returns policy lasts 2 days. If 2 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at sales@etare.in.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at sales@etare.in and send your item to: Shop No-1, Ground Floor, Krushanai Building, Manjari Road Manjari Budruk, Haveli Pune, Maharashtra-412307.
Shipping Returns
To return your product, you should mail your product to: Shop No-1, Ground Floor, Krushanai Building, Manjari Road Manjari Budruk, Haveli Pune, Maharashtra-412307.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.